Redwood Home Improvements wants to maintain an exceptional reputation. Having our guarantees allows us to do this. If at any point some things aren’t quite right we will come back and complete appropriately until our customer is 100% satisfied.
Redwoods 6 month snag guarantee
When we complete a job we make a note of the completed date, 6 months after we will make a courtesy call to see if our customer is still satisfied, If not we will come back and complete any snags.
Redwoods 12 month guarantee
All our projects however big or small comes with a 12 month guarantee
Home Improvement Guarantee
The Home Improvement Guarantee can be used for: House Extensions, Loft Conversions, Garage Conversions, Renovations and Refurbishments, Window Replacements, Kitchens, Bathrooms, Roofing, Plumbing & Heating, Electrical, Landscaping or any job or project which has a value of over £2000.
This Guarantee is simple and keeps your money safe with an independent company, you as the customer has a quote from us, if you accept you pay the money into the home improvements guarantee scheme that’s backed by the government. When you are satisfied with the job we both sign and the money is transferred to us. This will be done in stages, for example 25% paid upfront as a deposit and then a plan would be written up, on the plan will be parts of the budget for when certain things are complete allowing Redwood to
draw off it, with the customers signature. The last payment and completion will be 20% again we would wait on the customer’s signature.
We believe this to be an excellent guarantee to the customer and the tradesman, it also stops any cowboy builders which is a great piece of mind for any home owners parting with their cash.